Patient Satisfaction Surveys

In an ongoing effort to improve the care we bring to our patients, we conduct regular
patient surveys.  Below are some comments and feedback.

March, 2008

  • “Everyone at the center was very kind and caring; they answered all my questions for me, it was very clean and pleasant to be there.”
  • “The nursing staff was wonderful – very attentive and caring which is important when the patient is not feeling well. I felt if something was wrong there was someone who cared and someone I could “get a hold of” to express my concerns. Thank you.”
  • “Thank you all for a very comfortable experience.
  • “The physical environment (office experience, etc.) is very patient friendly.”
  • “The staff was great. Everyone from receptionist through to Dr. Jackson was extremely pleasant.
  • “The staff was very friendly, which I very much appreciated.”
  • “All of the attending nurses were very nice, friendly, and helpful. My thanks to all the staff.”
  • “I was extremely impressed with your facilities and staff. The waiting room was the nicest I’ve been in. The nurses were wonderful – warm, welcoming, caring – I felt genuine concern and was made to feel completely comfortable. The environment was clean – I liked that it was so comfortable.”
  • “All of you were wonderful! I wouldn’t go anywhere else.”
  • “The facility is excellent and well organized. Staff performed well and very pleasant. The doctor is a reflection of his dad who was my doctor. The facility and services are excellent. The doctor was pleasant and friendly.”
  • “All the staff is very nice. I felt like I mattered and wasn’t just another job.
  • “Dr. Lacey seems to genuinely care about me and my health. His staff is awesome! I highly recommend you to my friends. Thank you!”
  • “Everyone was very nice and courteous.”
  • “Your staff did a wonderful job and I felt quite at ease. Would highly recommend! I have been a patient with Dr. Lacey’s practice for a number of years and I am quite comfortable with him as my doctor.”
  • “Your entire staff was wonderful.”


July, 2007

  • “Keep hiring competent and friendly staff.”
  • “Very satisfied with the practice.”
  • “Knew Dr. Jackson from working at the hospital. Wonderful physician.”
  • “Everyone and everything was fine.”
  • “Found your office by the internet and am very glad I did.”
  • “Services are great.”
  • “Enjoyed Dr. Ahmad. Very personable.”
  • “Keep up the excellent work.”
  • “Your services are excellent and the office has always been beautiful.”
  • “Happy employees = happy experience, thank you.”
  • “All staff members were awesome.”
  • “Doing great. Keep it up.”
  • “Very quick in calling the patients back to be seen.”
  • “I have sent several people I know to your office.”
  • “Family has been coming in for years, wouldn’t think of anyplace else.”
  • “Deb and Sharon at the front desk were GREAT.”
  • “Sharon at front desk extremely helpful and very friendly.”
  • “All staff was very nice.”
  • “This is the best medical office I’ve ever used. Keep up the good work.”


March, 2007

  • The Office is wonderfully located. Thank you for your outstanding treatment. It has been a pleasure being your patient. Thank you so much. p.s. I will tell all of Harrisburg about your good treatment.”
  • “Your staff is great. Everyone is friendly and congenial, and also very competent. I feel totally at ease at your facility.”
  • “I was really impressed by the care I was given. Everyone was great. Everyone was very nice and very pleasant. The doctor was very nice. He explained everything to me.”
  • “All the staff and doctor were very professional, pleasant and efficient. As a busy professional myself, I particularly appreciated the minimal time for check in to procedure. The facilities were first class and I felt like I was treated as a person, not just another patient. The healthcare system, in general, could learn from your system of patient care.”
  • “I was treated with unlimited kindness even though I know the girls had to stay late for my appointment. You all should be proud to be employed at JSG. As a healthcare worker I am aware of how important that is.”
  • “I was impressed that everyone was so courteous to me during my visit. Everything went along smoothly – like a well oiled machine. Keep up the good work!
  • “Your healthcare facility is outstanding. The employees (dr., nurses, etc) were very knowledgeable and friendly from the time I checked in to check out. Your business is an example and in my mind a model of an excellent operation and I will highly recommend it.”
  • “The experience was a very positive one.”
  • “Excellent staff. I was impressed from my first contact to my last. It really made me feel relaxed and comfortable. My thanks to all.”


December, 2006

  • “Would like to mention Tina as being great!”
  • “Especially liked Deb and Misty.”
  • “Everyone was great!”
  • “All your employees are good.”
  • “All are friendly and helpful.”
  • “All were great.”
  • “Dr. Michel was great. I am grad to have him as my doctor.”
  • “Everyone was very helpful.”
  • “Would like to mention Jeri as being especially helpful.”
  • “Everyone is nice. This group is outstanding, and efficient.”


October, 2006

  • “From intake to discharge, all of the staff was courteous and professional. The nursing staff in particular made me feel at ease and explained the process in detail. I would not hesitate to recommend your facility to others.”
  • “The staff was excellent. They were extremely friendly.”
  • “I want to thank you for the excellent care and comfort you gave me while at your office. The staff was excellent!!”
  • “The entire staff was courteous and accommodating. The receptionist areas and clinic areas were very attractive and clean! The nursing staff was very friendly, informative, and ready to make me as comfortable and at ease as they could.”
  • “You have a very professional group.”
  • “The care by the staff was magnificent. The physician explained the results in a manner that was clearly understood.”
  • “Your staff, in all areas, is very pleasant. Thank you for an absolutely positive experience at your office.”
  • “I can honestly say that I have never encountered a better staff from the time you walk in the door. You could give classes to other physician’s offices. Thank you so much. The facility and personnel are wonderful.”
  • “Everything went very smoothly. All staff was very helpful. I felt very comfortable.”
  • “Dr. Lacey and staff made comfort and information/ understanding a high concern. A patient could not ask for anything more!”